FREQUENTLY asked QUESTIONS
Below are some questions that users and prospective users have asked us about Body and Pole Online.
Can I upgrade to an annual membership?
Yes, of course. Your account will be prorated to take into account any time you have remaining on your current subscription period.
What is included in the training programs?
The pole training programs include 2 pole classes, 1 core class, and 1 flex class. The floor training program includes 2 flex classes and 2 core classes. The aerial training program includes 1 aerial class, 1 flex class, and 2 core classes.
Why do you have training programs?
We have designed these training programs so you can maintain a balanced training schedule to ensure your future success. Feel free to follow the programs or simply take the classes that work for you.
How long are the classes?
Each class varies in length depending on the material covered, but typically the classes are between 30 - 40 minutes.
How many classes can I take?
There is no limit to the amount of times you can take any class or how many classes you take, and all of the training programs are included in your subscription.
When is the site updated?
The site is updated weekly, on Tuesday by the end of the business day EST.
How much is a subscription?
The standard plan is $19.99 per month, and our yearly plan is $199 per year. Please see our pricing page for more info. All subscriptions are renewed automatically until canceled.
I previously paused my account, how do I resume?
Please login to the site and then go to your account page. Select the Subscriptions tab and choose “resume”. Click this and confirm you wish to resume.
What is your refund policy?
B&P Online offers a free trial to all users to try us out. If at any time you’re not satisfied within the trial period, you can cancel your account before your trial ends and you will not be charged. Unless your account is canceled, you will begin to be billed automatically. Once we begin to bill you, cancellations take effect starting at the end of your current billing period, meaning there are no partial month refunds or credits. In general, once an account is past the free trial or billing period, the user is responsible for all subscription fees. Still, have questions? Contact us and we’ll get back to you shortly. If you fund a payment by debit card and your transaction results in an overdraft or other fees from your bank, you alone are responsible for that fee. Paused Subscriptions: In circumstances in which you have elected to pause your subscription, your account will automatically reactivate following the time period you specified at the time of pausing, and we will automatically bill you. You are responsible for such payment regardless of whether or not you received a reminder notice regarding the expiration of your paused status. By electing to pause your subscription, you agreed and authorized B&P Online to bill your account at the expiration of your paused account period.